General conditions of online purchase

Below is the contractual document that will govern the contracting of products and services through the website Acceptance of this document implies that the user:

  1. You’ve read, you understand and you’re agree with this text.
  2. That he is a person with sufficient capacity to contract.
  3. That it assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider’s website

The provider reserves the right to unilaterally modify said Conditions, without this affecting the goods or promotions that were acquired prior to the modification.

Identity of the parties

On the one hand, the provider of the goods or services contracted by the user is from AutocaravanaSegarra, represented by Albert Olivas Linares with DNI 46976090-Q and registered office at Avenida de Tàrrega, s / n (antiga crtra. N-II) 25200 Cervera (Lleida), email and telephone number +34 660 619 722.

The user, registered on the website through a username and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

Law of Services of the Information Society and Electronic Commerce (34/2002 of July 11)

Article 10 – General information

1. Without prejudice to the information requirements established in current regulations, the information society service provider will be obliged to have the means that allow both the recipients of the service and the competent bodies , access by electronic means, permanently, easily, directly and free of charge, the following information:

Address: Avinguda de Tàrrega, s / n antiga crtra. N-II 25200 Cervera (Lleida)


The tax identification number: DNI 46976090-Q

Purpose of the Contract

The purpose of this contract is to regulate the contractual relationship of purchase and sale born between the seller and the user at the moment when the latter accepts the corresponding box during the online contracting process.

The contractual relationship of sale involves the delivery, in exchange for a certain price and publicly exposed through the website, of a specific product or service.

Contracting procedure

The contracting procedure may be carried out in Spanish, Catalan or English.

The user will be able to freely access the services offered by the provider, with the possibility, if they wish, to register through the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required.

In the case of creating a new user, the user himself will select a username and password, undertaking to diligently use them, and not make them available to third parties, as well as to notify the seller of the loss or theft of the themselves or possible access by an unauthorized third party, in such a way that they proceed to immediate blocking.

Once the user account has been created, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

You must create a user account and make the corresponding registration by filling in the information requested.

Once registered you will receive an email, confirming your registration

Obtained username and password, you can place your order by selecting the product you want to buy, thus entering it in your shopping cart.

In the shopping cart you will be indicated in addition to the price of the product / service (VAT INCLUDED), the shipping costs if any.

Once you have verified all the data, you must click on the corresponding box accepting the general conditions of the contract.

After having made the “click”, you can make the payment of the product with the corresponding payment methods, the contract will be formalized, and an e-mail will be sent to you with the corresponding confirmation, regarding the characteristics of the product, prices, method of transport, date of recruitment.

Product delivery

The delivery of the products will be made at the address indicated once the purchase has been made. In this way, the provider assumes no responsibility for when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose, as is the absence of the recipient.

The products have a shipping time of between 2 and 7 days from the moment you make the purchase and the corresponding confirmation email arrives. Orders placed on Saturday, Sunday or holiday, will be processed on Monday or the business day following the holiday.

The shipments we make have a cost, this will depend on the weight of the product and the destination where it is located (Spain, Europe, islands …). This price can be seen in detail in your shopping cart once you have registered and indicated your place of residence.

For any information about the order, the user will have the seller’s customer service telephone number, which is +34 660 619 722 or via email to the email address

Price and validity period of the offer

The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in the Euro currency (€). Said expenses, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the product or service purchased.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of it.

In any payment made to the seller, you can request the issuance of an invoice in the name of the registered user to the email


The customer will have a maximum period of fourteen (14) days from the delivery of the product or the contracting of the Service to desist, totally or partially, from the purchase of the product and / or Service, in accordance with applicable legislation.

Once the fourteen (14) days period has ended, (Albert Olivas Linares) will not accept returns for withdrawal of product purchases or cancellations of Services.

Before the withdrawal period expires, the customer will inform the merchant of his decision to withdraw from the contract. To this end, the client may send an email to or call +34 660 619 722.

In the event of wanting to return the purchase of a product, the following requirements must be met in order to reimburse the cost of the product.

The product must be in the same state in which it was delivered without any modification / manipulation and must retain the instructions, documentation, accessories and, as far as possible, its original packaging and labeling.

The return to the supplier / manufacturer must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.

The customer will bear the shipping costs for return.

Return of defective products

The customer will be entitled to reimbursement of the price of defective products or delivered products if they do not correspond to the order placed by the customer.

However, the client will be responsible for the decrease in value of the goods resulting from a manipulation of the same other than that necessary to establish the nature, characteristics or operation of the goods.

The return procedure will be the same as previously established following the particular conditions of the manufacturer / supplier.


The products have the legal guarantee for non-conformity of the products that appear within a period of two (2) years from the date of delivery and in accordance with the provisions of the applicable regulations. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

The guarantee does not include deficiencies caused by negligence, knocks, improper use or manipulation, unsuitable tension, electrical accidents, installation and / or use not in accordance with the instructions for use or not carried out by the authorized technical service when appropriate, nor materials or perishable products, subject to wear and tear from normal use or consumables.

Products modified or repaired by the customer or any other person not authorized by the manufacturer or supplier are also excluded from the warranty.

Among other assumptions, the client will not have the right to exercise the guarantee of the products and, consequently, the guarantee will not be applicable:

a) If some of the data of the product guarantee provided or the proof of purchase of the products is modified, altered or replaced.

b) If the identification number as well as the guaranteed product is manipulated or repaired without the knowledge and authorization of the technical service or the company issuing the guarantee.

c) If you lack the proof of purchase and the delivery note for the products.

To make use of the guarantee, it is essential to keep the guarantee certificate together with the proof of purchase and the delivery note for the products.

The customer must follow, at all times, the product information leaflet and instructions for the correct use and installation of the product and all the information on the warranty.

The client may exercise the guarantee of a product according to the current regulations on the guarantee of consumer products. In case of doubt, the customer can contact the manufacturer for help on the steps to be followed and the information necessary for submitting the relevant claims.

Applicable law and jurisdiction

These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.